HatchingTime Chick Brooder Floor Mat

Hatching Time stands behind the quality and performance of our products with a comprehensive warranty program. They understand that your poultry care investments are important to you, and the product warranty is designed to provide you with peace of mind, knowing that your purchase is protected against defects in materials and workmanship. Their commitment to excellence ensures that you can rely on our products to meet the high standards of durability and functionality that you expect.

Warranty Coverage:

The HatchingTime warranty covers a wide range of products, including Cimuka incubators, brooder boxes, feeders, waterers, and CoopWorx solutions, ensuring they perform as promised under normal use conditions. The specific terms and duration of the warranty vary by product, providing coverage that reflects the confidence we have in our technology and craftsmanship.

What the Warranty Covers:

• Defects in Materials and Workmanship: HatchingTime guarantees that their products are free from defects in materials and workmanship for the duration of the warranty period.
• Repair or Replacement: Should any covered defects become apparent during the warranty period, HatchingTime will repair or replace the product at no cost to you, ensuring your operations continue without interruption.

How to Make a Warranty Claim:

1. Contact Customer Service: Reach out to the dedicated customer service team at 800-407-2478 to initiate a warranty claim. Provide details of the product issue, along with proof of purchase.
2. Product Evaluation: We may request additional information or that the product be sent to us for evaluation. Hatching Time will cover any shipping costs associated with a valid warranty claim.
3. Resolution: After evaluating the product, HatchingTime will repair, replace, or offer an alternative solution to resolve the issue promptly.

Exclusions and Limitations:

The warranty does not cover normal wear and tear, damage resulting from misuse, unauthorized modifications, or accidents. It is also limited to the original purchaser and is not transferable.

FREE Ground Shipping Over $100

Excludes XL Feather Pluckers, HB & T Series incubators & applies to the contiguous United States only.

Orders ship within 1 to 2 business days via FedEx or USPS.

Delivery is 2 to 5 business days.

The costs for freight shipping below:

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Returns

If you experience an issue with your product upon delivery, please let us know immediately by phone: 800-404-2478 or email at contact@familybackyardstore.com

For missing or damaged parts, we are able to send replacement parts, typically within 1 to 2 business days - free of charge.

Unused products may be returned within 30 days. In an effort to stop the spread of potential diseases, we do not resell returned products that appear to be used.

No time or energy to install the outdoor product yourself?

Receive an INSTANT installation quote on the product page before checkout with FIXED pricing.

Simply enter your ZIP CODE in the Assembly Service box on the product page and submit your request.  Your FIXED installation cost will be presented before you check out your product.  You will receive an instant exact quote for your item (not an estimate).

All installers are pre-screened, background checked and certified for your requested service.

The providers are fully insured and bonded.

Save yourself the worry, stress, and hassle and book the easy installation service today!  The hard work and vetting has already been done for you.

Installation services available for sheds, play sets, playhouses, chicken coops, greenhouses, kennels, animal shelters, and hunting blinds.

We get it.  You’ve got a lot of choices when it comes to online retailers.  Here’s why we think you should shop with us at Family Backyard Store:

• Easy Installation Services.  Enter your Zip Code on the product page and get an instant exact and fixed quote of the installation cost.
• Free Shipping on many products.  No hidden fees.
• Track Shipping without the hassle.
• We've done the hard work for you.  Easily compare top brands with a click of the button and save on many products.
• Great Service.  We pride ourselves on the best personalized service, anywhere.
• Financing options available so you can splurge a little.